You must be 18 years or older. IGET Australia sells nicotine products and enforces an age gate plus checkout checks. We do not supply minors.

Most metro orders arrive in 2–5 business days after dispatch; regional addresses can take a little longer. Exact timing depends on carrier scans and your postcode.

A flat domestic rate applies below the free-shipping threshold shown at checkout. Orders over that threshold ship free within Australia. International shipping is not offered on standard storefront checkouts.

You receive an email confirmation, our team picks and verifies stock, then packs and labels your parcel. Tracking details are emailed once the carrier accepts the package.

Your receipt sits in the order confirmation email and inside your IGET Australia account order history (if you checked out as a member). Contact support with your order number if you need a copy resent.

A pre-filled, non-refillable (or limited-recharge) device designed for a fixed rated life. Dispose of responsibly according to local e-waste guidance when finished.

The battery may be depleted, the airflow sensor may not be activating, the coil may have failed, the airflow may be restricted, or e-liquid may no longer be reaching the heating element correctly.

Yes. Battery capacity and e-liquid are separate resources and may not be exhausted at exactly the same time.

If the indicator responds, some electrical power may still be available. A coil, liquid-delivery, airflow or internal electronic problem may be preventing normal aerosol production.